Portal for complaints about schools launched

The government today launched a web portal for parents to register their complaints against errant private schools in the national Capital.

Launching the portal, Deputy Chief Minister Manish Sisodia said people can register their complaints against private schools pertaining to fee hike and other issues at www.doepvt.delhi.gov.in, and within 15 days, grievances will be resolved by respective district education officers.

The link for the portal, developed with the help of National Informatics Centre(NIC) , Delhi state centre, will also be available on the DOE website www.edudel.nic.in. The move came in the wake of several complaints received by the government earlier from people against private schools.

Sisodia who also holds the education portfolio, said parents used to file complaints at different platforms including district, education offices but now with the launch of this portal parents can file their complaints at single platform.

“The government will closely monitor the complaints and fix the responsibility of officers concerned in case of any delay in redressal of complaints,” he said.

To register a complaint, one has to mention his/her name and mobile number after opening 'Grievance Redressal & Monitoring System' in the website. Then the complainant can write the grievance in the given box and upload documents.

Thereafter, the complainant will receive an SMS on their registered mobile number, having a unique grievance ID and will be informed about registration/action taken on their complaint. There is also a provision of feedback that the complainant can exercise about the steps taken to resolve the grievance.

“The complaint will automatically be forwarded to deputy director education (district) concerned and the grievance shall be dealt in a time limit of 15 days normally prescribed for routine nature grievances,”

In addition, the current status of the grievance will be visible on real time basis on the above mentioned web portal. 

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